Goods Return and Exchange Policy

We want you to love what you ordered, but if something is not right, let us know. We will happily provide product returns, exchange or refund (in the form of Gift Certificate) provided:

  • You have proof of purchase (original purchase receipt)
  • You purchased the product in the last 7 days
  • The items or goods received do not match the description of your order or are damaged or defective

For Goods Return, please call us at +65 67585656 to request a ReturnID. If you are returning a damaged or defective item and want an exchange, we will process your replacement order at this time. Goods exchange is only allowed for items with same or higher values.

For Refunds, we regret that we do not provide cash refunds but we will reimburse you by issuing you Gift Certificates. Once the return is processed, you will receive Gift Certificates with amounts that are the same as the value of the product returned. You can use the Gift Certificate as one of the payment method for future purchases.