Privacy Policy

Our privacy policy is detailed below and we suggest that you read it thoroughly. This policy may change from time to time and all changes will be posted here on the Site. When so posted, they shall become effective immediately. This policy addresses what information we collect, how we use it, and how we protect and store it.

Information Collected

At all times there is no obligation for our customers to provide us with personal information (such as name, email address, postal address, phone number, credit card number, gender, birthday) unless it is a necessary requirement to fulfil an order or to provide another customer service function e.g. R&LC membership application. Customer delivery and contact details are stored and purchase history details may also be collected.

Use of Information Collected

We only use the information for processing orders or for internal marketing purpose which may include:

  • Fulfilment of orders
  • Statistical analysis of customer shopping habits, interests and preferences
  • Sending information by email, postal mail, telephone, text message about our products, services, contests and promotions, unless you have directed us not to contact you with promotional communications.

Security of Information Collected

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information. For sending information and for delivery of orders placed through our customer service centre or via our websites, it is necessary to disclose some personal information to third parties.

R&LC takes appropriate steps, however, to ensure our suppliers and contractors only use the information provided to them for the relevant purpose and ensures that all contracts with third parties include a clause that any personal information is only to be used for the intended purpose. No personal information will be disclosed to any other third party without your consent.

The Site uses 'cookies' which are small amounts of information stored on the user's computer by our website server. The cookies help to customize your web experience and to verify who you are.